Staff Writer
Bank Windhoek has launched its EasyWallet On-Send feature, allowing customers to send money instantly from one EasyWallet to another.
The feature, the first of its kind in Namibia, enables users to transfer funds even to people without bank accounts.
After a successful soft launch earlier this month, EasyWallet On-Send is now available to the public through Bank Windhoek’s USSD Cellphone Banking menu.
It is currently accessible to MTC mobile users and will soon expand to TN Mobile customers.
To use the service, customers must complete a quick, one-time Know Your Customer (KYC) verification by entering their ID or passport number before their first transaction.
The bank said this ensures every transfer is secure and compliant, while helping it better understand customer needs for future services.
Users can make multiple transactions daily, up to a limit of N$2 000 per day. The bank said this limit will be reviewed as customer needs evolve.
Bank Windhoek managing director James Chapman said the launch marks a major step in the bank’s digital journey.
“This launch marks a significant step forward in our commitment to financial inclusion, digital innovation, and secure, convenient payments,” he said.
“The EasyWallet On-Send feature demonstrates our drive to offer solutions that meet customers where they are – simply, safely and instantly,” Chapman added. He encouraged customers to explore the feature and experience the convenience of wallet-to-wallet transfers.
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James Chapman
