Staff Writer
The Development Bank of Namibia (DBN) has launched a new client portal to improve access to its services and strengthen communication with clients.
The platform forms part of the bank’s five-year strategy, which focuses on digital transformation to improve service delivery and efficiency.
The Client Portal is a secure, mobile-friendly platform for existing clients with active loans. It allows users to manage their profiles, view account information and connect with DBN portfolio analysts.
DBN chief of marketing and corporate affairs Jerome Mutumba said the platform marks a key step in the bank’s digital plans.
“The introduction of the client portal marks a significant step in our digital transformation journey and aligns with our strategic focus on delivering client-centric, technology-driven solutions. It provides our clients with secure, convenient, and seamless access to their account information and support services, ultimately improving how we serve them,” he said.
Through the portal, clients can manage personal or business information, view loan details and communicate with their portfolio analysts for support.
The bank designed the platform to be user-friendly and secure, enabling clients to manage their accounts anytime.
To support users, DBN has made a user manual available on its website.
The bank plans to add more features, including a module to track loan applications.
DBN has encouraged clients to register at the portal, update their contact details and use the platform to access services and support.
