Another milestone in Bank Windhoek service excellence

Martin Endjala

Bank Windhoek continues to rewrite its history, as the company continues to bring new Inventions and updating its IT networks and improving services.
Bank Windhoek this week announced its first contactless-enabled feature across Cash Accepting ATMs, becoming the first financial institution in Namibia bringing this functionality.

The Marketing and Communication Service officer, Samuel Linyondi confirmed the breakthrough.
The contactless feature’s main benefits is to speed up the card verification process, by limiting unnecessary contact with devices.

The ATM is operated by just tapping your card onto the reader, a green indicator next to the card slot, and enter your PIN to proceed with your transaction. You can do all the same transactions that can be done when inserting your card.

This includes withdrawing and depositing cash, viewing statements, changing PINs and transferring money.

It is available to all Bank Windhoek customers and other banking institution customers at the newly installed Cash Accepting ATMs with the contactless symbol.

“It further ensures that we meet Visa requirement to roll out the feature to our customers,’’ said David Nell, Bank Windhoek’s Stream Lead for Automated Cash Services.

According to Jupiter Research, a research and data analytics company, the combination of accelerated card issuance and usage during the pandemic with a series of global transaction limit
increases have unlocked significant growth potential for contactless payments.

Market growth has already been catalyzed by increased contactless card use in previously underdeveloped markets.

‘’Introducing the first contactless ATMs in Namibia shows the Bank’s commitment to delivering enhanced customer experiences to all banking customers,’’ said Nell.

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