FNB branches revert to rotational operations model

Staff Writer

FNB Namibia has announced that their branches will revert to the rotational operations model for the foreseeable future.

“This means that every branch will operate on a 50 percent staff capability only, in order to curb branch activities, thereby assisting government in containing the spread of the virus,” said Rodney Forbes, FNB Executive Officer: Points of Presence.

“The spread of COVID-19 is still ongoing and even increasing in some parts of the country. As a responsible corporate citizen, we wish to play our part in limiting the exposure of both our clients and staff to the possibility of contracting the virus.”

He said the FNB Contact Centre will remain operational as per the operating hours should customers need to contact the bank urgently.

“We also request our customers to make use of the many digital banking opportunities available to conduct their financial business. This includes banking via the FNB App, Online Banking, Cellphone banking – USSD options, Ewallet, ATMs and ADTs as well as cash at preferred retailers,” Forbes said adding the bank was committed to ensuring that client’s needs were met at all times and encouraged them to make use of alternative channels, talk to the customer contact centre or communicate with their personal banker.

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