FNB Namibia has announced it would close the Klein Windhoek branch, effective 13 March 2021.
“After examining branch profitability through our strategic planning review, we decided it was prudent to close a number of our branches throughout 2021. This approach is based on branches becoming less profitable, while the offer of additional electronic services has enhanced operating efficiencies. Our customers have adapted to all our electronic options and we are optimistic that we will retain our customer relationships because of these online and mobile banking services,” said Rodney Forbes, FNB Executive Officer: Points of Presence.
Forbes added that there was a trend worldwide to close bank branches as the number of customers using these have been declining for years, while mobile transactions have increased over the same period. “As customers continue to change the way they bank with us, we must change the way we serve them, so we are investing in our branches and re-shaping our network, replacing traditional bricks and mortar branches with alternative ways to bank. Decisions, such as closing a branch are, however, not taken lightly and we ensure that we continue to provide branches in the right places, where there is customer demand.”
FNB encourages Klein Windhoek customers to continue making use of all active alternative channels for their cash related transactions, digital channels for non-cash related banking such as statements and cash withdrawals were possible at Checkers Klein Windhoek, Engen President’s Crossing and the Embassy Bottle store.