Hertta-Maria Amutenja
The Namibia Post Limited (NamPost) has launched an urgent internal investigation into allegations of unauthorised withdrawals from a pensioner’s account. This follows a legal complaint and public outcry on social media.
NamPost said it became aware of the allegations through social media and is working to establish the facts.
“NamPost immediately launched an urgent internal investigation to assess the facts and determine the full extent of the situation. We recognise the disturbing nature of the claims, particularly those suggesting fraudulent additions of beneficiaries, unauthorised monthly deductions, and potential abuse of the procuratorship system,” said NamPost spokesperson Gladwin Groenewaldt.
He added that the protection of all clients, especially elderly and vulnerable individuals, is non-negotiable and that any breach of trust will be addressed.
The investigation follows a demand letter filed on 25 July 2025 by Kadhila Amoomo Legal Practitioners on behalf of 75-year-old Petrina Sikela, a Katutura resident.
Sikela asserts that NamPost withdrew N$10,560 from her account over a five-month period, without her knowledge or consent.
She receives a government pension of N$1,600 per month and an orphanage grant of N$350 for her grandson.
The legal letter accused NamPost of allowing unknown individuals to be added as beneficiaries on the account.
It demanded a full written explanation, reimbursement of the missing funds, and immediate removal of the unauthorised beneficiaries.
Community activist Shaun Gariseb, who is supporting the pensioner, wrote separately to NamPost on 23 July, requesting the names of individuals linked to a funeral policy allegedly opened in the pensioner’s name without her consent.
In April, the Windhoek Observer reported delays in monthly pension grant disbursements. Some pensioners said they could not access their payments on 1 April, while others had to buy food on credit.
Long queues were reported outside NamPost branches in Windhoek.
The ministry of finance at the time said payments were processed on time and pointed to NamPost as the distribution agency.
On 29 July, the ministry of finance announced that NamPost will take over the distribution of all cash-based social grants starting 1 October 2025.
According to ministry spokesperson Wilson Shikoto, recipients in towns and settlements will collect their grants from NamPost branches.
Those living more than five kilometres from a branch will continue to be served through mobile outreach.
“This change is aimed at improving service efficiency, enhancing financial inclusion, and ensuring consistent access to social grants,” said Shikoto.
The ministry advised beneficiaries to attend regional meetings for more information.
Details about payment schedules and collection points will be shared through radio, print, and community platforms.
