15
Jul
Hertta-Maria Amutenja The minister of environment, forestry and tourism (MEFT), Pohamba Shifeta, has urged the travel and tourism sector to improve its customer service. Speaking at the launch of the 2023 Annual Tourist Statistical Report, Shifeta highlighted the importance of trained staff to enhance service quality. "I have met some clients complaining about our service and that we need to look at our services. I call upon the industry players to train our staff, as these are the staff that can make it or break it," said Shifeta. He emphasised the need for better coaching, not just in public service…