26
Jul
Esther Shakela It’s 9 o clock on a Tuesday morning and you are getting frustrated because the desk officer who needs to draft an authorization letter for your pensioned mother to finally get approval for a house is not answering their landline. The desk officer is yet to arrive at the office, he left his house at 08h30. You send an e-mail and decide to call again during the course of the day. Thereafter, you answer the landline in your office and inform a citizen that they should call you back later and return to discussing the latest episode of…