11
Dec
Chamwe Kaira Mobile Telecommunications Company (MTC) says the long-running complaints about data disappearing are mostly linked to how customers use their mobile devices and apps, not to incorrect billing by the company. MTC managing director Licky Erastus told Observer Money that customers have raised these concerns for years, but MTC’s investigations indicate that most cases relate to customer education. He said the company has tools that track usage and billing. “We can demonstrate where the usage happened. We need to do customer education,” he said. Erastus added that in all cases where MTC provided feedback, customers were satisfied. MTC's chief…
