Allexer Namundjebo
Small and medium enterprise (SMEs) operators in the e-hailing sector have asked works and transport minister Veikko Nekundi for an urgent meeting over delays in permit approvals.
In a letter dated 10 April, seen by the Windhoek Observer, Yango partners said administrative delays are stopping compliant drivers from working.
They said the problem is not refusal to follow the law but slow processes.
“Systemic administrative delays in the permitting process are preventing compliant drivers from operating,” the letter states.
Operators said many drivers submitted all required documents before the May deadline but are still waiting for approval.
They reported delays of up to 12 months, repeated requests to reapply, and no clear updates on application status.
They also raised concerns about the Namibia Traffic Information System, where roadworthiness bookings can take weeks due to demand.
The cost of temporary permits is another concern. Drivers pay N$850 per month while waiting for permanent permits.
Operators said the process is spread across different offices with little coordination.
They said the delays are affecting incomes and families.
“We have been waiting for over two months. We submitted everything they asked for and paid the fees, but we are still sitting at home. My family depends on what I earn on the road,” one complaint reads.
The group said it supports regulation but wants a system that works.
The concerns come as Yango said it is working with authorities to meet requirements.
Yango’s head of public policy for Africa, Zanyiwe Asare, previously said the company supports formalising the sector.
“We have heard the concerns raised regarding public passenger permits. We want to be clear: Yango supports the formalisation of the e-hailing sector.”
“Our goal is a seamless, 100% compliant service that continues to provide affordable mobility and earning opportunities for Namibians,” she said.
The ministry has said e-hailing operators must follow the same rules as taxis.
According to Nekundi, a valid permit is required for any vehicle transporting paying passengers.
Authorities have also stepped up enforcement. Windhoek City Police have impounded vehicles operating without permits.
